Frequently Asked Questions

Q: What is better for my vehicle- overall or spot painting?
Q: Can you match the color on my car exactly?
Q: How soon will I get my car back?
Q: Why can't I get an estimate over the phone?
Q: Can I change the color of the vehicle?

Repair Procedures

1. Estimate is Prepared
2. Owner Authorizes Repairs
3. Insurance Negotiations Take Place
4. Parts Are Ordered & Received
5. Vehicle Is Scheduled For Repairs
6. Vehicle Is Disassembled and Inspected
7. Supplement Report May Need to be Written & Approved
8. If Additional Parts are Needed, Then They Are Ordered
9. Structural & Body Repairs Take Place
10. Priming & Corrosion Protection Is Applied
11. Any New Parts Are Prepared & Installed
12. Vehicle Is Washed & Chemically Cleaned
13. Vehicle Undergoes Multi-Step Refinishing Process
14. Vehicle Is Placed in a Heated Full Down Draft Paint Booth
15. Reassembly, Wheel Alignment, Detailing, Final Inspection & Road Test is Performed
16. Customer is Notified or Completed Vehicle